About the experience
What can I expect from the event?
Treasures Wanted is an immersive art-detective show where some of the world’s greatest lost treasures and unsolved mysteries come back to life. Blending art, history, technology and immersive storytelling, each room takes you inside a real case — from vanished masterpieces and legendary treasures to spectacular art crimes that remain unsolved today.
But you will not just be there to hear their stories. Some of these treasures are still missing, real rewards are still being offered for information leading to their recovery, and the clues are out there. What you discover at Treasures Wanted could stay with you long after you leave and, just possibly, change your life.
Where is the experience located?
The experience takes place in theSANDWASH in Al Quoz.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
For you to have an estimate, people usually spend at least 45 minutes at this experience.
Will food and beverage be available on site for purchase?
There is no cafe or restaurant onsite. However, cold beverages will be available for purchase at the reception.
Is there a dress code?
There's no defined dress code for this experience; a casual look will be fine.
Will there be merchandise for sale?
Yes! There will be merchandise for sale at the shop.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website. Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number. Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email. I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
No refunds are permitted under any circumstances. For more information, you can consult our T&C. Can I make a group booking?
If you're looking to book for a large group or arrange a private event, please contact us here.
Do you offer press passes?
If you would like a press pass, please contact us at info@treasureswanted.com.
About access to the event
Do I need to arrive at the start of my scheduled session?
Please arrive at least 10 minutes before the time stated on your ticket to allow time to receive your headphones. If you happen to arrive late, your entry may be moved to the next available session, subject to availability and staff discretion; this may result in an undefined waiting period or no entry to the experience.
Can I bring animals? Are service dogs allowed?
Unfortunately, no animals are allowed in this event’s location—not even service animals.
Is the venue accessible?
Yes, the ground floor is fully step-free and wheelchair accessible. While the mezzanine level is currently accessible only by stairs, we are actively developing a VR experience to make its content fully accessible to all visitors.
Do you offer People of Determination / carer tickets?
Yes, People of Determination are entitled to one complimentary ticket, along with an additional complimentary ticket for a carer, upon request. Please contact us in advance to arrange this with a supporting document. Once we receive this, we will provide you with a voucher that you can use to purchase your free tickets in the Fever app (based on availability). Please keep in mind that you will have to show both tickets when entering the venue. Is the experience accessible for deaf/visually impaired people?
The experience relies heavily on visual scenography, lighting, and audio narration delivered via headphones. While deaf and hard-of-hearing guests are welcome to enjoy the visual displays, please note that full transcriptions or captioning for the audio narration are not currently available; additionally, because visual elements carry key story details alongside the audio, we do not recommend this event for blind or visually impaired visitors at this time.
Will there be strobe lights?
The experience includes flashing and strobe lighting effects. Guests sensitive to flashing lights should take this into consideration prior to booking.
Are there chairs available?
This is primarily a standing/walkthrough experience. Seating is limited. Guests requiring seating or mobility assistance should contact our team at info@treasureswanted.ae before visiting Will restrooms be available on site?
Restrooms are available and located outside the experience’s building. Please ask our staff on site for directions.
Can I take photos or record the experience?
Photos and short videos are welcome. We encourage you to capture the moment, but please avoid recording the experience in full so that you can stay immersed and help preserve the surprise for future guests. No professional equipment or tripods are allowed.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at info@treasureswanted.com.
Is coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
This experience only allows guests above 5 years old. Guests between 5 to 18 years old must attend with an adult or guardian over 18.
Will there be an audio guide?
Yes, the audio guide is included in the ticket. Treasures Wanted is a walkthrough experience with isolating headphones that guide you through the exhibition.
Interactive Adventure 
Cultural Edutainment 
Epic Discovery Journey 
Immersive Audio Exploration 
Interactive Treasure Hunting 
Made for the Whole Family 
